At Homehand we respect your privacy and are committed to protecting it. This Privacy Policy outlines how we use, disclose and protect the personal information you provide to us through our website at www.xiyueda.cn (“Homehand,” “We,” “Our” or “us”).
By using our website or products, or any other third-party services or products, you consent to the terms of this Privacy Policy.
- Collection of Personal Information
We collect personal information that you provide to us when you use our website or otherwise communicate with us. This may include your Homehand account, name, email address, shipping address, phone number, and other information you choose to provide. We may also collect information about your computer or mobile device, including your IP address and other information about your use of the website.
You do not need to provide the personal data we request. However, if you choose not to do so, in many cases we will not be able to provide you with our products or services or respond to requests you may have made.
- How Personal Information is Collected
Collect directly on our website
We gather personal information that you provide to us such as your name, email address, phone number, shipping address, social media accounts, device location, location information, photos, and videos.
Automatically Collection
As part of our necessary data collection, we may automatically gather information about your device such as its location, Wi-Fi network details, Mac address, CPU and memory specifications, SD card details, and operating system version.
From the Third Party Sources
We obtain and use information from your Third-Party Accounts, such as Facebook, Instagram, Google, and other accounts which may include your name, username, profile picture, social account details, and other relevant information. Please note that we do not have access to your Third-Party Account passwords.
- Use of Personal Information
This information is used to provide you with personalized product recommendations, order processing, and customer support. Additionally, we may use this information to send you marketing materials, such as promotions or newsletters, if you provide us with your consent to do so.
We may also share your information with third-party service providers who help us fulfill orders, provide customer support, or conduct analytics to improve our website's user experience. We will only share your information with these third-party providers who agree to keep your information confidential and secure.
We use your personal information for the following purposes:
- To provide you with information, products or services you request from us
- To respond to your inquiries and requests
- To process and fulfill orders you place with us
- To communicate with you about your order or our products and services
- To improve our website and the products and services we offer
- To send newsletters, promotions or other marketing communications to you
We may also use your personal information for other purposes with your consent or as permitted by law.
- Disclosure of Personal Information
We may share your personal information with service providers that perform services on our behalf, such as shipping and order processing. These service providers are contractually required to maintain the confidentiality and security of your personal information and are restricted from using or disclosing your personal information for any other purpose.
We may also share your personal information with our affiliates and business partners for marketing purposes, and with law enforcement or other government agencies as required by law or to protect our legal rights.
- Security of Personal Information
We take reasonable measures to protect the personal information you provide to us from misuse, loss, unauthorized access, disclosure, alteration, and destruction. However, no data transmission over the internet or other network can be guaranteed to be 100% secure. Therefore, we cannot guarantee the security of any information you transmit to us.
- Cookies
We may use cookies or similar technologies to collect information about your use of the website. Cookies are small files that a website or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the website's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
We use cookies to provide, protect, and improve our products and services, such as by personalizing content, offering and measuring advertisements, understanding user behavior, and providing a safer experience. Please note that the specific cookies we may use vary depending on the specific websites and services you use.
- Third-Party Websites
When a customer operates a link to a third-party website that has a relationship with us, we do not assume any obligation or responsibility for such policy because of the third party's privacy policy. Our websites, products, and services may contain links to or the ability for you to access third-party websites, products, and services. We are not responsible for the privacy practices employed by those third parties, nor are we responsible for the information or content their products and services contain. This Privacy Statement applies solely to data collected by us through our products and services. We encourage you to read the privacy policies of any third party before proceeding to use their websites, products, or services.
- Children's Privacy
Our website is not designed for or directed to children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child under the age of 13, we will promptly delete such information from our files.
- Changes to this Privacy Policy
We may periodically change this Privacy Statement to keep pace with new technologies, industry practices, and regulatory requirements, among other reasons. Your continued use of our products and services after the effective date of the Privacy Statement means that you accept the revised Privacy Statement. If you do not agree to the revised Privacy Statement, please refrain from using our products or services and contact us to close any account you may have created.
- Data Disclosure or Storage, Transfer, and Processing
Fulfillment of legal obligations:
Due to the mandatory laws of the European Economic Area or the country in which the user lives, certain legal acts exist or have occurred and certain legal obligations need to be fulfilled. Treatment of personal data of EEA residents ---As described below, if you reside within the European Economic Area (EEA), our processing of your personal data will be legitimized: Whenever we require your consent for the processing of your personal data such processing will be justified pursuant to Article 6(1) of the General Data Protection Regulation (EU) (“GDPR”).
For the purpose of reasonable implementation or application of this article:
We may share personal data with all our-affiliated companies. In the event of a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer, or sale or disposition of all or any portion of our business, including in connection with any bankruptcy or similar proceedings, we may transfer any and all personal data to the relevant third party. We may also disclose personal data if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users.
Legal Compliance and Security or Protect Other Rights:
It may be necessary—by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence—for us to disclose personal data. We may also disclose personal data if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.
- Your Rights
We take reasonable steps to ensure that your personal data is accurate, complete, and up to date. You have the right to access, correct, or delete the personal data that we collect. You are also entitled to restrict or object, at any time, to the further processing of your personal data. You have the right to receive your personal data in a structured and standard format. You may lodge a complaint with the competent data protection authority regarding the processing of your personal data. To protect the privacy and the security of your personal data, we may request data from you to enable us to confirm your identity and right to access such data, as well as to search for and provide you with the personal data we maintain. There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal data that we maintain. You may contact us to exercise your rights. We will respond to your request in a reasonable timeframe, and in any event in less than 30 days.
- Contact Us
If you have any questions or comments about this Privacy Policy, please contact us.